Support
A person answers.
Sales and support are the same team. Email is answered within one business day; anything that stops payments is answered the same day.
How to reach us.
- contact@trustfac.comAnswered within one business day.
- Contact form
- The contact form reaches the team directly. Include the account email and, for a payment question, the order or payment ID, and we reply within one business day.
If you run a business on the platform.
Include the account email and, for a payment question, the order or payment ID from the dashboard.
- Payments stopped
- Same-day. Call if you have the number; otherwise email with “urgent” in the subject.
- A dispute arrived
- It is already in your dashboard with the deadline. We assemble the response; you add anything checkout didn’t record.
- Billing
- Every invoice is in the dashboard. Questions about a charge, or a refund request, go to the same email. See the refund and cancellation policy.
- Cancelling
- From the dashboard or by email. Confirmed in writing within one business day; takes effect at the end of the billing period.
- Your data
- Export at any time from the dashboard. Deletion requests are honored once record-keeping periods have passed.
If you bought something from a business that uses it.
The business you bought from is who to contact first; its details are on your receipt.
- You don’t recognize a charge
- The descriptor on your statement is printed on the receipt email. If you still don’t recognize it, email us the amount, the date and the last four digits of the card and we will tell you which business it was.
- You want a refund
- Ask the business first. If you can’t reach them, tell us and we will.
- You got a text
- Reply STOP to stop. Reply HELP for the business’s contact details. Tell us if you believe you never opted in.